Shipping Policy

At Cheap Chairs Shop, we’re committed to making your contemporary furniture shopping experience as smooth as possible. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve you better:

Note: We currently ship worldwide except to certain Asian countries and remote areas. During checkout, you’ll see if we deliver to your location.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We stand behind the quality of our contemporary furniture. If you’re not completely satisfied with your purchase, we offer a straightforward return process.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Return Shipping: Customer responsibility (we cover return shipping for defective items)
• Refund Method: Original payment method
• Processing Time: 3-5 business days after we receive your return

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

2. Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number (RAN) and shipping instructions. Do not ship items back without this authorization as we cannot process unauthorized returns.

3. Package Your Item(s)

Carefully repackage the item(s) in their original packaging with all protective materials. Include all accessories, manuals, and tags. For large items like sectionals or shelving units, please ensure all components are securely packed.

4. Ship Your Return

Ship your return using a trackable method to:

Cheap Chairs Shop Returns
255 Ashcraft Court
LOS ANGELES, US 90001

Note: We recommend keeping your shipping receipt until your refund is processed.

Refund Details

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: You’ll receive a full refund of the item price (minus original shipping costs unless return is due to our error)

Exchange Process

Prefer an exchange? Follow the same return process but indicate you’d like an exchange in your initial email. We’ll:

• Process your return once received
• Ship your new item immediately (you’ll only pay any price difference plus new shipping costs if applicable)
• Provide tracking information for your replacement

Non-Returnable Items

For quality control and hygiene reasons, we cannot accept returns on:

• Ottomans with removable fabric covers that have been unpackaged
• Any furniture items showing signs of use, assembly, or damage not present at delivery
• Custom or special order items (clearly marked during checkout)

Damaged or Defective Items

Received a damaged item? Contact us immediately at [email protected] with “URGENT: DAMAGED ITEM” in the subject line. Include photos of the damage and packaging, and we’ll arrange a replacement or refund at no additional cost to you.

Need Help?

Our customer service team is here to help make your experience as smooth as our contemporary furniture designs. Contact us at [email protected] for any clarification or assistance.

Thank you for shopping at Cheap Chairs Shop – where your satisfaction is as important to us as the quality of our chairs, coffee tables, and designer furniture pieces.